Clik here to view.
09 03 10 N Housing Trusts
Presentation to Norther Housing Trusts group on how perfomance metrics can help in managing contact centres and improving services.
View ArticleClik here to view.
The Journey Mapping Guidance Cabinet Office[1]
Copy of guidance from Cabinet Office on Customer Journey Mapping. Is good. You Like!
View ArticleClik here to view.
Clik here to view.
10 05-21 capita conf1-2
Presentation on Channel Shift from January 2011 Capita National Customer Contact Conference
View ArticleClik here to view.
Digital by Default
Presentation on the economics and practicalities of digital delivery and channel shift. Delivered to Capita National Conference in Feb 2011
View ArticleClik here to view.
09 03 10 N Housing Trusts
Presentation to Norther Housing Trusts group on how perfomance metrics can help in managing contact centres and improving services.
View ArticleClik here to view.
The Journey Mapping Guidance Cabinet Office[1]
Copy of guidance from Cabinet Office on Customer Journey Mapping. Is good. You Like!
View ArticleClik here to view.
Clik here to view.
10 05-21 capita conf1-2
Presentation on Channel Shift from January 2011 Capita National Customer Contact Conference
View ArticleClik here to view.
Digital by Default
Presentation on the economics and practicalities of digital delivery and channel shift. Delivered to Capita National Conference in Feb 2011
View Article
